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Guest Protection & Transparency

Cancellation & Refund Policy

We know vacation plans can change. Our tier-based policy ensures fair and prompt refunds for all reserved stays.

14+ Days Before Check-in
100% Full Refund
Full refund of total booking value (nominal banking & processing fees of 3% deducted).
7 to 14 Days Before Check-in
50% Refund
50% refund of the total booking value credited back to original payment method.
Within 7 Days of Check-in
Non-Refundable
Since estates are exclusively reserved and staffed for your dates, cancellations inside 7 days are non-refundable.

Refund Timeline Matrix

Cancellation Window Refund Percentage Credit Timeline Applicable Villas
More than 14 days before 2:00 PM check-in 100% Refundable 5 to 7 Business Days All Willo Stays properties
Between 7 to 14 days before 2:00 PM check-in 50% Refundable 5 to 7 Business Days All Willo Stays properties
Less than 7 days prior to check-in or No-Show 0% (Non-Refundable) N/A All Willo Stays properties

Frequently Asked Questions

Everything you need to know about changes, reschedules, and refunds.

You can easily cancel directly from your My Bookings dashboard by clicking the "Cancel Booking" button, or by contacting your dedicated concierge at +91 88911 69773.

Yes! Reschedule requests received 10 or more days prior to check-in can be accommodated subject to calendar availability and any seasonal tariff differentials, with zero reschedule fees.

Once approved, refunds are processed immediately by our finance team and typically reflect in your bank account or UPI within 5 to 7 business days depending on your issuing bank.

In rare events of official government-issued travel advisories or natural calamities, Willo Stays offers 100% stay credits valid for 12 months across any villa in our portfolio.